PRIVACY & COOKIE POLICY

OUAC ("OUAC ", "we", "our", "us") respects the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with.

The following information is provided by OUAC to enable our online visitors to be fully informed of our Privacy Policies. By visiting onceuponachair.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and OUAC is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

OUAC collects personal information in several ways when you place an order orregister for a service offered by OUAC. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.

HOW WE USE COOKIES?

Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

There are four types of cookies:

1. Website functionality cookies - These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.

2. Website analytics cookies - We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

3. Customer preference cookies - When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

4. Targeting cookies or advertising cookies - These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH?

OUAC may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell or provide your details to third party marketing companies.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

MARKETING OPT-IN AND OPT-OUT PROVISION

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:

(i) Email alerts for new products, special offers, events of interest and one-off marketing promotions. Such alerts may include marketing information about OUAC, our subsidiaries or selected business partners.

(ii) Direct mail alerts for new products, special offers, events of interest, and one-off marketing promotions. Such alerts will only include marketing information about OUAC.

We do not sell or otherwise pass your details to third parties for marketing purposes. 

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please email us at sit@onceuponachair.com or call us on +966 54 384 1669.

HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION OUAC MAINTAINS?

If for any reason you are concerned that the personal information held by OUAC is not correct, please visit the website and, after logging into the site using the “Log In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. 

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS?

If you require further information about our Privacy Policy, please go to the Contact Us section of the website or send an email to sit@onceuponachair.com.