SHIPPING & RETURNS

Purchasing and Holds:

We do not hold items. An issued invoice does not place constrain an item or make it considered as on hold. An item is not sold until the payment is fully received.

Delivery Period:

Jeddah: 5 working days
Saudi Arabia: 7 working days
GCC: 7-14 working days 

Shipping:

For international deliveries, please contact us via email or Instagram and we’ll provide you with a shipping quotation.

We process and ship all our orders 5 days a week, with the exception of Fridays & Saturdays and Saudi Arabia Public Holidays.

If you are ordering oversized items online, please email for shipping quotes or pick up requirements prior to purchasing. Shipping is not included at checkout on oversized and/or international items. If you are not charged for shipping, or asked for your shipping address, your item will not be shipped. We use TNT/Fedex shipping for most oversized items within the region. Please contact us for shipping quotes and options prior to making any international orders. Shipping rates are calculated by the shipping company.

All items are shipped at your own risk. Items will be insured with shipping couriers, and is the buyers responsibility to file a claim should an item go missing or become damaged during shipment.

We do not ship large, heavy, and oversized furniture internationally at this time.

For orders in Jeddah, KSA, if you would rather pick up a purchase that you were charged shipping on, please email us after checkout and we can refund you for shipping.

Returns & Exchanges:

Customers may request a return or exchange within 7 days from the delivery date only in the following cases:

 • A manufacturing defect

 • The item does not match the description

 

The item must be unused and in its original condition.

In these cases, the store will cover the shipping costs.

In case of a delivery delay beyond the agreed timeframe, the customer has the right to cancel the order and receive a full refund.

 

Pick Up and Shipping duration:

Sold items MUST be picked up or shipped within 5 days of purchase. If additional time is needed, all requests must be coordinated with Once Upon a Chair. A storage amount will be automatically charged once the 5 day period is up. Arrangements can be made to store items for a longer period of time for an additional storage fee. Items not picked up after 30 days are considered abandoned property and will be donated.

Designer / Trade Discount:

We strive to have beautiful furniture be equally accessible to everyone. We price all of our pieces competitively. We offer the same fair and equal prices to all our customers whether direct to consumer or to the trade. We offer 5% discounts when purchases are paid in cash.